Learn how to report incidents, replace your ID, understand your rights, and use government services.
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How to Report an Incident
1
Go to the Report Form
Visit the "Submit an Incident Anonymously" page from the citizen portal. No account or registration is required.
2
Choose the Incident Category
Select the most appropriate category — Violence, Land Dispute, GBV, Crime, etc. This helps route your report to the right officer.
3
Describe What Happened
Provide a clear title and description. Include when and where it happened, and who was involved if you know. The more detail, the better the response.
4
Select Your Location
Choose the location where the incident occurred so it is assigned to the correct Chief's office.
5
Save Your Reference Number
After submitting, you will receive a reference number (e.g. NMS-2025-12345). Save it to track your report's progress.
Important: This portal is for preliminary community-level reporting only. For criminal matters, you must also file an Occurrence Book (OB) report at your nearest police station. This portal does not replace the police.
Losing your National ID is common. Follow these steps to replace it legally and quickly.
1
Declare the Loss Online (This Portal)
Submit a Lost ID declaration on this portal to get an official administrative receipt. This is free and takes under 2 minutes.
2
Report to the Police (OB)
Visit your nearest police station and file an Occurrence Book entry for the lost ID. You will receive a Police Abstract — keep this safe, you will need it.
3
Visit the Chief's Office
Go to your Chief or Assistant Chief's office with your portal declaration receipt, police abstract, and two passport-size photos.
4
Apply at a Huduma Centre / Sub-County Registration Office
Take all documents (police abstract, Chief's letter, photos, birth certificate) to apply for a replacement ID. The process is free.
Documents to bring for replacement: Police abstract (OB), original birth certificate or copy, 2 passport photos, Chief's declaration letter. The government fee for ID replacement is Ksh 100.
Watch out for fraud: Do not pay anyone outside the government process to "speed up" your ID replacement. The official process has fixed costs. Report any requests for bribes to the Chief's office.
Fill in your name, ID number, preferred date, and the purpose of your visit. Select the Chief's office nearest to you.
2
Receive Your Reference
You will get an appointment reference number immediately. The Chief's office will call to confirm the exact time.
3
Attend Your Appointment
Arrive with your National ID (or other valid identification) and any documents relevant to your visit. Arrive 10 minutes early.
Common reasons to book: Introduction / recommendation letters, Good conduct references, Land verification, Business certification, Lost ID follow-up, Birth and death notifications.
All official appointments are free. You should never pay for an appointment slot. If anyone asks you to pay, report it immediately to the sub-county administration.
Under the Constitution of Kenya 2010 and the National Government Co-ordination Act, you have the following rights when dealing with local administration:
The right to access government services free of charge where they are designated as free by law.
The right to file a complaint about any public officer who demands a bribe or payment for an official service.
The right to be treated with dignity and respect by all government officers, including Chiefs and Assistant Chiefs.
The right to report any incident or community issue without fear of retaliation — including anonymously.
The right to receive a receipt or reference number for any formal complaint, declaration, or application you submit.
The right to track the progress of your submitted case or complaint.
The right to escalate unresolved issues to the Sub-County, County, or higher levels of administration.
The right to privacy — personal information you provide is used only for the stated government purpose.
How to report misconduct: If a government officer solicits a bribe, behaves inappropriately, or denies you a lawful service, report directly to the Sub-County Administration office, the Ethics and Anti-Corruption Commission (EACC) at 0800 722 701, or the County Commissioner's office.
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Frequently Asked Questions
No. Reports submitted here go to your local Chief or Assistant Chief for community-level action. For criminal matters, you must also file a separate Occurrence Book (OB) at your nearest police station. The two processes complement each other but are independent.
Yes. When you choose anonymous submission, no personal identity information is recorded with your report. Only the content of the report and the location is stored. The government cannot trace the submission back to you.
The online declaration is instant — you receive a reference number immediately. Verification by the Chief's office typically takes 1–3 working days. The full ID replacement process at the Huduma Centre may take 2–4 weeks depending on the volume of applications.
Yes. You can use your reference number (e.g. NMS-2025-12345) at the Track Case page to check your report's status without revealing your identity.
All official government services — incident reporting, lost ID declarations, case tracking, and appointment booking — are completely free. The portal also lists optional third-party convenience services (SMS alerts, document delivery) which are voluntary and paid, but these do not affect official processing.
If your case has been open for more than 14 days without update, you may escalate it by visiting your Sub-County Administration office in person with your reference number. You can also submit a new report describing the lack of response.